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Supplier Support

Supplier Support

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Speak With An Expert

Supplier Engagement

Maximize Supply Chain Visibility: Our Supplier Management Software Drives Participation and Engagement

Request a Demo

Request a Demo

Supplier Engagement

Maximize Supply Chain Visibility: Our Supplier Management Software Drives Participation and Engagement

Request a Demo

Request a Demo

Supplier Engagement

Maximize Supply Chain Visibility: Our Supplier Management Software Drives Participation and Engagement

Request a Demo

Request a Demo

Next Generation of Supply Chain Management

Supply chain mapping and traceability are new to many industries, and Sourcemap's supplier engagement team has proven playbooks built on more than 12 years of sub-supplier mapping.

01

Industry Leading Response Rates

Sourcemap's supplier engagement teams powers our 70-90% unassisted response rate for suppliers in tiers 1,2,3.

01

Industry Leading Response Rates

Sourcemap's supplier engagement teams powers our 70-90% unassisted response rate for suppliers in tiers 1,2,3.

02

Ensuring Alignment

Our teams will work with you to ensure that all suppliers and sub-suppliers are aligned with your goals for mapping and traceability, whether it's compliance, risk, sustainability or operational concerns like quality or resilience.

02

Ensuring Alignment

Our teams will work with you to ensure that all suppliers and sub-suppliers are aligned with your goals for mapping and traceability, whether it's compliance, risk, sustainability or operational concerns like quality or resilience.

03

International Reach

Sourcemap's supplier engagement team speaks 8 languages with more coming on board ensuring that your suppliers have support in local timezone and language anywhere in the world.

03

International Reach

Sourcemap's supplier engagement team speaks 8 languages with more coming on board ensuring that your suppliers have support in local timezone and language anywhere in the world.

04

Supplier Lifecycle Management

Sourcemap's supplier engagement team oversees every stage of supplier and sub-supplier engagement from invitations, onboarding and training to technical support and reminders and follow-ups to ensure timely and accurate mapping and traceability.

04

Supplier Lifecycle Management

Sourcemap's supplier engagement team oversees every stage of supplier and sub-supplier engagement from invitations, onboarding and training to technical support and reminders and follow-ups to ensure timely and accurate mapping and traceability.

05

Tech Solutions

Sourcemap's supplier engagement team works with newly mapped suppliers and sub-suppliers to make sure that they can gather the right supply chain mapping and traceability data in a timely way.

05

Tech Solutions

Sourcemap's supplier engagement team works with newly mapped suppliers and sub-suppliers to make sure that they can gather the right supply chain mapping and traceability data in a timely way.

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Frequently Asked Questions

What if a supplier does not want to participate?

Sourcemap will work with your procurement and compliance teams to plan for supplier non-responsiveness as well as red flags and incomplete or erroneous data submission. Non-compliant suppliers are prioritized for mitigation including but not limited to: audits, corrective action plans, capacity building and more.

Is Sourcemap’s Supplier Engagement team in-house?

Sourcemap’s in-house Supplier Engagement team is composed of subject-matter experts based out of our Paris office.

Why does Sourcemap offer Supplier Outreach?

It's extremely important that sub-suppliers register and respond in a timely manner to requests for traceability, or else companies can't be assured that they will be able to provide the data required for US Forced Labor and EU Environmental and Deforestation regulations in the strict timelines established by the laws. Sourcemap's Supplier Outreach not only ensures that companies can quickly identify non-compliance; it ensures that mitigation measures can be put in place with non-compliant suppliers in accordance with regulatory requirements. In addition, onboarding tier-2, tier-3, tier-4 suppliers is an excellent way to ensure resilience in the event of a supply chain disruption.

How does Sourcemap reach sub-suppliers?

Sourcemap uses a combination of automated and expert-driven solutions to onboard and support sub-suppliers faster than any solution on the market. Our approach includes multi-channel communications (phone, email, chat) in multiple languages (over 8 languages spoken at present) accompanied by training and tutorial materials and live webinars.

Does Sourcemap’s Supplier Engagement team offer in-language support?

Sourcemap’s Supplier Engagement team offers in-language support for 10+ languages, with more languages added every day, in addition to webinars and trainings in local time zones.

What response rates are typical for tier-2 and tier-3 suppliers?

Sourcemap achieved industry-leading response rates that vary based on each industry's maturity, with all companies achieving 100% tier-1 and tier-2 responses within the first two years. Tier-3 and Tier-4 response rates average 50-70% depending on the industry and structure of the supply chain.

Is Sourcemap’s Supplier Engagement team in-house?

Sourcemap’s in-house Supplier Engagement team is composed of subject-matter experts based out of our Paris office.

How does Sourcemap verify supplier-submitted data?

Sourcemap offers the only enterprise-scale validated supplier-attested data collection solution on the market. Sourcemap validates supplier data through a series of integrity checks and cross-referencing with third-party data. Depending on the type of data being validated, Sourcemap validates using cloud-based document scanning, geo-data processing against risk layers including deforestation, and legality assessment against local regulations and registries.

Is Sourcemap’s Supplier Engagement team in-house?

Sourcemap’s in-house Supplier Engagement team is composed of subject-matter experts based out of our Paris office.

What happens if there are anomalies in supplier-submitted data?

Sourcemap surfaces any anomaly in supplier data including errors and omissions for customer viewing and eventual mitigation. Notifications are sent in real time and include all sources of data so that they can be independently verified.

Is Sourcemap’s Supplier Engagement team in-house?

Sourcemap’s in-house Supplier Engagement team is composed of subject-matter experts based out of our Paris office.

Abstract 3d connect global world

Let Us Help You Address Global Supply Chain Visibility Obligations With Confidence

Speak with our Experts

Speak with our Experts

Abstract 3d connect global world

Let Us Help You Address Global Supply Chain Visibility Obligations With Confidence

Speak with our Experts

Speak with our Experts

Abstract 3d connect global world

Let Us Help You Address Global Supply Chain Visibility Obligations With Confidence

Speak with our Experts

Speak with our Experts